Technology
Brits spend over £530m a year – overpaying for mobile phone contracts

Footage of this theft in broad daylight wouldn’t be out of place on Crimewatch – but this “swindler” knew he was being filmed the entire time. Lee Thompson was recruited as the “The Piccadilly Pickpocket” to pinch people’s phones, before handing them straight back and asking for payment – to show how many people are being fleeced by their mobile phone provider.
Overpaying for smartphones is estimated to cost Brits more than £530m every year, with the average impacted consumer overpaying by more than £200 annually – and unlike pickpocketing phones, it is not illegal.
The pickpocket was working with Virgin Media O2, which commissioned research of 2,000 adults, and found more than a quarter (28 percent) of those on a contract believe they are overpaying.
Millions end up overpaying for their smartphones when they fall out of contract, because most network providers don’t fully, or automatically, reduce customers’ bills once they’ve paid for the cost of the phone – meaning they are still being charged for something they already own.
Rob Orr, chief operations officer at Virgin Media O2 – which is urging consumers to check if they’re overpaying using a new online overpayment calculator – said: “Every day, millions of people are unknowingly paying for phones they already own when they could be saving a fortune.
“Our research shows millions of phone users are rightly unhappy they’re being asked to pay twice for their phones. We’re continuing to shine a light on this pernicious practise, to ensure Brits stop paying for what’s rightfully theirs.”
The new research also found more than a quarter (28 percent) of respondents have been with the same network for more than 10 years, with 26 percent having had only one handset across the decade. Consumers in this situation could well have paid for their smartphone twice or three times over.
Two-thirds said they would be unhappy if they found out they were being charged for a phone they had already paid for – but 30 percent admit they rarely check their mobile phone bill to see if they have.
And had they known at the start of their contract they could be overcharged for their smartphone, almost half (48 percent) admit they would never have signed up.
A staggering 82 percent said the onus should be on the network operators to stop overcharging consumers – yet millions of consumers across the country are set to unwittingly keep making payments towards handsets they already own, in a problem that’s set to run and run.
More than half (52 percent) admitted they did not how much it would cost to buy their handset outright when they took out their contract – yet, without this information, consumers are left in the dark as to how much they’re paying towards their devices.
And 43 percent of those surveyed, via OnePoll, admitted they would take their custom elsewhere if they found out they were overpaying for their phone.
When asked what would prevent them back from switching network providers, almost a quarter (23 percent) said they’ve been with the same provider for years, unaware they may have been overcharged – with 16 percent believing all providers were the same.
Virgin Media O2’s Rob Orr said: “For the past decade, O2 has been the only network operator to have been automatically and fully reducing customers’ bills once their handset has been paid off.
“But unfortunately, millions of people on other networks are getting swindled without even realising.
“At a time when three-quarters of Brits have had to cut back on spending, it can’t be right that other mobile network operators are continuing to charge their customers hundreds of pounds for phones they’ve already paid for.
“That money could go a long way right now, so we’re urging everyone to check they’re not overpaying using our online calculator, which reveals in just seconds if they’re at risk.
“Customers of all networks can use it, and we hope that it arms them with the information they need to stop paying for things they already own. Almost two-thirds said they’d feel ripped off if they overpaid for a coffee, so why do it with your smartphone?”
Technology
New £39 budget earbuds offer a feature Samsung and Apple won’t match

Fancy trying something different to AirPods or Galaxy Buds? The new £39.99 Neo Buds from Groov-e might look like any other budget in-ear music makers, but they come with a nifty bonus. Tucked on the front of the charging case is a small colour display that gives instant access to music controls and the settings. It even shows how much battery is left in the tank and if the buds need a refill.
“The intuitive smart display on the charging case gives users optimum control, whether listening to music, podcasts or answering calls, without the need to unlock their device,” Groov-e explained.
“The display also provides additional audio customisation settings, such as adjusting mixes, toggling ANC, and the option to have an image on the display.”
These aren’t the only buds that include a display on the case. JBL’s Live Beam 3 also offers this smart functionality, but they costs over £100 more.
Despite the Neo Buds’ low price, they get that clever case and also feature active noise cancellation (ANC), which blocks out all background noise so you only hear your tunes and not much else.
Other extras include a comfy fit, 22 hours of playback and touch controls.
Express.co.uk has not had a chance to test these new earbuds, so we can’t give them our stamp of approval, but they certainly appear pretty feature-packed for such a low price.
Want something we can definitely can recommend?
Sony has just unveiled its premium WF-1000XM6 buds, which now offer improved sound and unbeatable noise cancellation.
They get a new look with a matte finish, decent battery life and can even beam high-resolution audio right into your ears.
Touch controls on the outside of each bud let you manage music without reaching for a phone and can be fully customised to suit your needs.
With a price of over £230 they certainly aren’t cheap but they some of the best buds you can buy.
Technology
Gmail for Android finally gets something iPhone users have had for years

Google is the creator of both Gmail and Android, yet the Android app version of Gmail has been lacking a very basic tool compared to the iPhone app and the email service on a web browser. You might have thought that the Android app would be the cutting edge of Gmail features, but this simply isn’t the case.
Thankfully, Google has finally made the update, bringing label creation to Gmail on Android for, amazingly, the very first time.
Labels are a way to create subfolders to sort your unwieldy Gmail inbox into something more manageable. I use them to quickly sort incoming mail into labels for bills, invoices, specific trips, personal projects and more.
You have been able to view and send mail into already created labels on Android, but unbelievably, only now can you create them on Android.
I am no app developer, but considering I have been using labels on Gmail for at least six years (judging by my label collection), it’s very odd that the Android app is only getting this tool in 2026. I guess I have done all my label creation on my laptop for years, as email sorting, as a millennial, is very much a big screen activity. Just like booking flights or moving more than £100 using online banking, much to the amusement of younger generations.
Still, apparently we can’t have everything at once. You can create and name a label, as well as delete one, but you still can’t colour code a label on the Android app. Back to your big screen you go.
The fact Google has made sure label creation was available for Gmail on iPhone for years before it came to Android hints at where the firm’s priorities lie. Sure, Google makes and maintains Android, which has more users worldwide than iOS, and it also sells its Pixel line up of smartphones. But keeping iPhone users on Gmail with all the newest features would appear to be a priority.
9to5Google says this update is rolling out gradually to Android users, so watch out for version number 2026.01.26.x, and you’ll be able to get labelling on the go – even if it is long overdue.
Technology
Critics slam Rachel Reeves’ broadband and mobile price charter

The UK government has introduced a new Telecoms Consumer Charter that it says will help curb bill shock by enforcing more transparency from telco providers when Brits sign up to a broadband or mobile plan.
Britain’s Department for Science, Innovation and Technology (DSIT) said it had signed new commitments with BT (owner of EE and Openreach), Virgin Media O2, newly-merged VodafoneThree, Sky, TalkTalk and KCOM that are said to offer clearer pricing to consumers when they sign up to new telco packages.
Some of the providers who signed the charter attended a roundtable with Chancellor Rachel Reeves and Technology Secretary Liz Kendall on Wednesday. Speaking to The Mirror, Reeves explained the rationale behind the charter.
“We’ve got a voluntary agreement with the companies, which means this comes into force straight away rather than having to go through the process of consultation, legislation, amendments to bills, and then going to the House of Lords, which will take months – and instead, this is coming in straight away.”
Although it strives for transparency by declaring mid-contract price rises upfront in clear pounds and pence, following changes from Ofcom that banned inflation-based increase, the charter does not outright ban mid-contract price rises, only unexpected ones that were not declared from the get-go.
The charter should prevent moves such as the one made by O2 last October, when the provider applied a fixed annual price rise of £2.50 to new and existing pay monthly customers’ bills, up from the old rate of £1.80. Under the guidance of the charter, existing customers who signed up when the stated rise was £1.80 would not have to pay £2.50.
“Customers should always receive clear and easily understandable information about their telecoms services, prices, and any changes to those, so they know exactly what they are paying for and why,” the charter says.
“All providers commit that, where a contract includes a mid‑contract price increase, the core subscription price that customers sign up to is the price that they will pay. Any exception to this is limited strictly to unforeseeable and externally driven events that materially affect the cost of providing services.”
But critics have noted this is a voluntary charter, and does not appear to be legally enforceable.
MoneySavingExpert founder Martin Lewis said he was “cautiously optimistic” on seeing the charter, but warned that it “frustratingly leaves two glaring gaps in Ofcom’s flaccid rules unaddressed.”
He said the fact that transparency doesn’t stop price rises and that variable pricing remains a loophole will “effectively embed above-inflation mid-contract price hikes into the mobile and broadband system – the very mischief the reforms were meant to fix.”
“This voluntary charter calls time on unpredictable inflation-linked price increases on old contracts after April 2026, and ensures it is less likely providers will push through surprise price rises, such as we saw with O2 last year,” said Ernest Doku, telecoms expert at Uswitch.
“While the move continues to place the emphasis on price change transparency, it doesn’t prevent price rises altogether – but does mean you should always know exactly what they are.”
Alex Tofts, a strategist at comparison firm Broadband Genie called the charter “a belated and weak response to providers testing how far they can push price increases during fixed-term deals.”
“The charter also fails to address the fact that, even under the ‘pounds and pence’ rule, price rises can still disproportionately hit the poorest customers, who find them the hardest to absorb,” he said.
“This problem will continue to confuse consumers and financially hit the poorest households the hardest. The only way to properly protect bill payers is to ban mid-contract price rises altogether.”
Sebastien Lahtinen, Director of broadband specialist website thinkbroadband.com said the move to provide consumers with better information was welcome but warned that the charter “only scratches the surface”.
“The annual price increases are still going to apply to many customers, and moving the last legacy contracts from inflation-linked increases to pounds-and-pence doesn’t mean consumers will save money, only that they know how much they will pay, and in case of lower end plans often pay more than under the old model as most increases are flat £3-4/month irrespective of the plan.”
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