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Top hardest parenting decisions – including when to give child their first mobile phone

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Choosing when to give children their first mobile phone is one of the hardest decisions a parent or carer will make in their child’s life, according to research. A poll of 1,000 parents, with children aged between eight and 17, revealed they find it equally as hard as choosing which school their children should go to (36 percent), and more difficult than deciding who they should be playing with (29 percent).

But the decision that mums and dads struggle the most with is when their children should be allowed to go to the park or shops by themselves (56 percent).

The research, conducted by Vodafone UK to launch its new partnership with the NSPCC, and offer a new platform of resources to support parents with buying a first phone, revealed 74 percent of parents and carers feel it is important for a child to have a phone when they start secondary school.

But over half (56 percent) worry about them having one, while 28 percent of parents find buying children their first phone difficult, because they state they don’t feel equipped to keep their children safe online.

Meanwhile, 53 percent say it is because they are worried about them seeing inappropriate content, or being bullied online.

The NSPCC reports that in 2022/23, 10 percent of calls to its Helpline that focused on mobile phones or online platforms took place in August – highlighting a spike in online safety concerns ahead of the new school term.

Of those parents who have given their children a phone, 42 percent did so to keep them safe when travelling to and from school.

And 35 percent felt it was important for their child to keep in touch with friends outside of school.

But while parents are worried about a first phone, children are excited – asking for a phone multiple times a week from the age of nine, on average.

When the time arrived, parents said children were more excited about getting their first phone than their first pet or first bicycle.

However, 21 percent parents find it hard to know which mobile phone to pick for their children.

And nearly one in 10 (nine percent) spend five months or more discussing when to buy their child their first phone, according to the OnePoll.com data.

Interestingly, 48 percent said they would consider the sustainable option and choose a refurbished phone to give to their child.

As part of its partnership with the NSPCC, Vodafone is launching a growing to help keep children safe online, and provide top tips for buying a child their first phone.

Nicki Lyons, chief corporate affairs and sustainability officer at the telecommunications company, said: “We know a child’s first phone is a big moment for families – exciting for children, but bringing with it new concerns for parents and carers.

“Our research highlights that many mums, dads, and carers don’t feel confident they know all they need to keep their children safe online, or where to start with choosing their first phone.

“That’s why, for well over a decade, we’ve been committed to helping them navigate being online with their children.

“And now, working with the NSPCC, we’re supporting parents with more practical resources and tips, to give them the tools and confidence they need when their children step into the online world with their first phone.”

The survey also revealed most parents don’t feel confident setting up safety features on key applications that children use – such as BeReal (93 percent), Snapchat (85 percent), and TikTok (81 percent).

Kate Edwards, associate head for child safety online, said: “At the NSPCC, we are doing everything within our power to ensure that children are safe when they enter the online world, including campaigning for a more robust online safety bill.

“We know a child’s first steps, first words, and first day at school are all exciting moments for families – but getting a first phone is one which can be tempered by fear.

“This is why our partnership with Vodafone is so important. Together, we can support parents to understand how to keep children safe.”



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Microsoft Outlook users told to make urgent change or face full block from emails

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Anyone using the popular Microsoft Outlook service on their smartphone must check which version of the app is installed. Microsoft has confirmed that one of its current services will be discontinued next month, meaning affected users will no longer be able to access emails or send messages through it. The change takes effect on May 25, 2026 and applies to those on Android.

So who is affected by this major change?

The update will hit users who currently have the ageing Outlook Lite app installed on their devices. Anyone still using this app will need to switch to the standard Microsoft Outlook Mobile app to continue receiving and sending emails on their phones.

Unlike the Lite version, the full Outlook Mobile app includes enhanced mailbox features and ongoing support for future updates. It’s unclear why access to the Lite app is ending but there’s now just over a month to make sure those using it have moved.

Microsoft has clarified that no email accounts will be deleted and no messages in inboxes will be lost. The change only affects the app platform itself.

To make the transition easier, Outlook Lite users should now see a link within the app. This will allow them to move directly to the standard version with just one tap. Once activated it will download the updated app and prepare devices ahead of the deadline.

“The Outlook Lite app will be retired starting October 6th, 2025,” Microsoft said.

“Existing users can continue using the app for a limited time before full retirement. To continue enjoying a secure and feature-rich email experience, we recommend switching to Outlook Mobile. Go to Outlook for iOS and Android for more information.”

A quick history of Outlook

Microsoft Outlook began all the way back in 1997 as an email and personal information manager within Microsoft’s Office platform.

It combined mail, calendars, contacts, and tasks for businesses and home users.

Over time, Microsoft expanded Outlook to web and mobile platforms, replacing Hotmail with Outlook.com in 2013.

It’s thought that around 400 million people now use Microsoft Outlook for email and calendar management, and it’s one of the most popular messaging platforms on the planet, particularly in the business and enterprise sector.



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Ring Doorbells get a smart upgrade and it’s coming to your camera today

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Anyone with a Ring Doorbell attached to the front of their homes might want to check out a new feature that is rolling out from today. It’s called Familiar Faces, and it does exactly what it says on the tin. With this upgrade enabled, you’ll get better alerts that confirm exactly who arrived home rather than simply seeing random messages saying the camera has spotted some movement.

“Wouldn’t it be helpful if, instead of getting a generic “A person is at your door” alert, you received a personalised notification like “Mum at Front Door,” without even needing to open the app?,” Amazon said.

“That’s why Ring is introducing Familiar Faces, a new and optional feature that quickly helps you identify people you know when they appear at your door.”

This smart feature allows Ring users to personalise alerts, like turning off notifications for when specific members of the family arrive home, while staying informed about new visitors. This idea helps reduce the notification fatigue that so many smart camera owners face every day. Amazon also hopes that it will give users more useful context about who is detected

How does it work?

With this upgrade turned on, compatible devices will instantly begin detecting faces when people approach the camera. Users can then label people they recognise in the Ring app. It’s even possible to create a personal directory of up to 50 familiar faces, from family members and neighbours to the babysitter or dog walker.

Amazon is keen to point out that privacy is key feature. “Like all Ring features, privacy and control are built into the core of Familiar Faces. The feature is off by default and only activates when you choose to turn it on,” Amazon explained.

So who gets this update?

Familiar Faces will begin rolling out to Ring device owners with an eligible subscription starting today. Customers with a UK Ring Pro and Pro Intelligence subscription plan and eligible 2k, 4k, or select HD devices will receive a notification in their Ring app when the feature becomes available.



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Sky Q has a brand new rival that lets homes watch and record TV for fr

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The award-winning Sky Q box might rule the roost when it comes to watching and recording premium TV channels, but it’s getting some new competition. The team at Manhattan had already hinted that a new set-top box was on the way, and now this device has been officially confirmed. It’s called the Manhattan S4-R Freesat 4K TV Recorder and it will offer the chance for homes with satellite dishes to tune into more than 100 subscription-free Freesat TV and radio channels, including more than 35 in pin-sharp HD.

Just like Sky Q, it offers the option to record for channels at the same time and will arrive with 500GB of storage at launch – that’s enough for 300 hours of TV.

1TB and 2TB versions will follow soon, offering more space for those who need it. Another feature that’s similar to Sky is the ability to pause and rewind live telly so you never miss a moment.

Manhattan is also promising a simple user interface, the ability to search for content and access to more than 60,000 hours of on-demand shows and movies from apps including BBC iPlayer, ITVX, Channel 4, 5 and more.

Speaking about the launch Alex Arbab-Zadeh, COO for Manhattan says: “We know how much people value the simple, subscription-free control and intuitive experience of our T4-R Freeview recorder. Our audience has been actively asking for that same experience on Freesat, and we’re thrilled to deliver the S4-R as the answer.

“It not only brings our proprietary user interface to satellite viewing, but it also drastically elevates the recording capability by supporting up to four simultaneous shows, compared to the previous two-channel limit.

“The S4-R is the perfect subscription TV replacement for Brits seeking more power, more choice, and an end to high monthly fees.”

The Manhattan S4-R will be available in April 2026, from Currys, John Lewis, Argos and Richer Sounds.

The standard 500GB model costs £219.99. The 1TB versions will come in May for £249.99 and the 2TB model arriving in June will be priced at £279.99.



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